At Clothing Store, we believe that true sophistication extends beyond our curated collections to encompass an exceptional customer experience. Just as we meticulously craft each garment in our range—from our signature Jackie O line to our elegant evening wear—we apply the same discerning standards to our returns and exchanges process.

Important Information: We offer returns and exchanges within 15 days of receiving your order. All items must be in original condition with tags attached and in their original packaging.

Return & Exchange Process

1 Initiate Your Return or Exchange

To begin the process, please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the items you wish to return or exchange.

2 Complete the Return Form

We will provide you with a return authorization form to complete. Please use the template below as a guide for your return request:

SUBJECT: Return/Exchange Request – Order #[Your Order Number]

Dear Clothing Store Customer Service Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Item 1: [Product Name, Size, Color]
Reason for return/exchange: [Please specify reason]

Item 2: [Product Name, Size, Color]
Reason for return/exchange: [Please specify reason]

Preferred resolution: [Refund/Exchange for specific item]

Full Name: [Your Full Name]
Order Date: [Date of Order]
Shipping Address: [Your Complete Address]

Thank you for your assistance.

Sincerely,
[Your Name]

3 Package Your Items

Once your return is authorized, carefully package the items in their original condition with all tags attached. Include the completed return form in your package.

4 Ship Your Return

Ship your return to our address using a trackable shipping method:

Clothing Store
1073 Clifford Street
Oakland, CA 94621
United States

Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Once we receive and inspect your returned items, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Please note that original shipping fees are non-refundable, except in cases of our error or defective merchandise.

Non-Returnable Items

To maintain the integrity of our collections and ensure the highest standards of hygiene for all our sophisticated clientele, the following items cannot be returned or exchanged:

  • Evening & Cocktail dresses (due to their delicate nature and specialized construction)
  • Intimate apparel (for hygiene reasons)
  • Items that have been worn, altered, or damaged after delivery
  • Products without original tags and packaging

Exchange Policy

We gladly accept exchanges for size or color within 15 days of delivery, subject to availability. If the item you wish to exchange for is not available, we will process a refund instead.

For exchanges, we will cover the shipping costs to send your new item to you, maintaining our commitment to your sophisticated shopping experience.

Contact Us

For any questions regarding our returns and exchanges policy, please don’t hesitate to contact our customer service team:

Email: [email protected]
Address: Clothing Store, 1073 Clifford Street, Oakland, CA 94621, United States

We appreciate your trust in Clothing Store and are committed to ensuring your complete satisfaction with our timeless collections.